How smart home tech creates return guests
1. Automation technology – Quick, reliable service is something every guest wants. Right from the beginning of their travel journey, guests will be looking for simple, easy-to-use processes and great customer service.
Guests will judge your service way before they step foot on your property. First impressions form during their experience with the booking process and communication leading up to their trip. Luckily, automated tech smooths out this entire process by providing a seamless service that sets guests up for a successful trip.
Automation tech can continue to better their stay from within the vacation rental, for example, heat monitoring software keeps properties at optimized temperatures that guests and property managers can control remotely from their phones.
2. Voice search – Many guests use technology in their daily lives and homes, so will be accustomed to its convenience. Up to a quarter of US households reportedly have an Alexa device and the global market for voice assistants is expected to grow by another 32% this year.
A benefit of being an Xplorie member means you can offer guests this familiar in-room virtual concierge technology solution, SmartHost which is currently able to answer over four million different questions.
Voice search tech allows guests to quickly resolve any queries and frees your staff from answering basic questions. Since SmartHost was asked almost two and half million questions by guests last year alone, the need for this kind of technology is evident.
3. Guest Experience – Guests don’t want budget ‘good-enough’ vacations anymore, they want quality, memorable trips that meet their needs every step of the way. Appeal to guests looking for these higher value trips by partnering with local trusted activity providers. These partnerships mean you can help guests book day trips, give recommendations, and create unforgettable experiences.
A current top travel trend is the Connected Trip. Guests are seeking simplified travel, so give them the ability to plan their whole vacation in one easy-to-use platform. All-in-one providers allow guests to access properties with contactless tech, communicate, and control their rental, such as adjusting the temperature, all from their phones!