Here at Xplorie, we understand how challenging it can be to perform all of the duties of managing vacation rental properties. We know your goal is to provide your guests with an exemplary guest experience when they stay in one of your properties.
A major component of an excellent guest experience is communication. In fact, you might even say that the customer experience begins and ends with guest communication. Today, in the digital world, your guests expect to engage with you almost immediately in real time. While that is often impractical, for any number of reasons, technology has given us the ability to automate and personalize engagement.
At Xplorie, we’re always searching for ways to add value for our readers, clients, and customers. That’s why we try to bring you information on tools, techniques, and strategies that can make managing multiple properties more efficient.
Here are five online platforms that offer technology to help you take your guest communication to the next level!
This web-based platform offers property managers a suite of valuable tools to help make managing communication easier by automating all communication, check-in, and help connect guests to local services. These tools are designed to allow you to increase revenues through booking, directly selling services to guests, and offer local on-demand services from food delivery to event tickets.
Twilio offers a platform where you can automate and customize your guest communications from voice and video to messaging and email. They offer a full range of solutions including security, text marketing and more. Twilio uses API blocks to add voice video and messaging to your website and mobile apps. If you’re building an automated guest communications infrastructure, Twilio is a great platform to check out.
GuestForce is a platform that creates an excellent guest experience by adding value. It’s a turn-key guest engagement app that is cloud-based, fully responsive, and easy to customize and share. It’s loaded with current events and local experience for your guests and generates passive income from purchases made through the app. It offers you the ability to showcase relationships you have with other local businesses which adds value for your guests. It’s also has a complete toolkit for messaging, push notifications, and is perfect for vacation rental property management companies.
Hostfully is a Property Management Platform that helps you to automate, run and scale your business. It includes pipeline management, up-selling tools, owner reporting, centralized calendar, and widespread distribution tools to help you communicate with guests, and distribute listing to all the major OTAs. Automated messaging allows you to personalize email and text communications.
RealVoice is an online platform that includes a live 24/7/365 Customer Engagement Center that handles leads, calls, emails and chat in real time. It’s a complete suite of tools that you can pick and choose from to manage various elements of your business. They’ll assist you with sales and marketing strategies, 24/7 web chat and other tools to offer “live” engagement to perform confirmation emails, pre-stay marketing and post stay guest surveys to measure the guest experience.
These five tools help you to optimize guest communications both online and off. When it comes to creating an exemplary guest experience, these tools allow you to customize and automate your guest communications to build your brand, convert leads into sales, grow your business, and create the perfect customer experience for your guests before and after their stay. At Xplorie, we’re always looking for ways to make your job easier. These five online platforms help you take guest communications to the next level.